You can make an appointment to see any GP, however we do encourage patients to see the same GP wherever possible as this helps with continuity of care and helps us practice “family medicine”. If it is a problem that your GP is already dealing with, then it is necessary for you to continue seeing that GP for the duration of that condition.
We offer 10 minute appointments which can be made by telephoning reception on 01993 700505. Please make a double (20 minute)appointment if you feel this is needed.
Touch Screen – When you arrive for your appointment, we would encourage you to use the self-booking touch screen which you will find located to the right of the reception area. Please ask a receptionist if you would like help using this quick way of 'checking in' for your appointment.
Requests for medically urgent or 'same day' appointments
‘Choose Well’ is an education campaign which aims to help Oxfordshire residents understand where to go for urgent health advice. http://www.oxfordshireccg.nhs.uk/your-health/choose-well/
Urgent cases will always be offered help on the same day you contact the practice, however this may be via a telephone or face to face consultation as appropriate.
We are currently trying out a new way of responding to patients asking to be seen that afternoon:
If you contact the practice after 12:30pm asking for an urgent or same day appointment:
· The receptionist will ask for brief details of your request.
· She will record your contact numbers for the day.
· The Duty Triage Doctor will call you back that afternoon.
►You may then be offered an urgent or routine appointment, given telephone advice, or directed to other more appropriate services e.g. practice nurse, pharmacist, Minor Injuries Unit.
During the pilot stage of this ‘telephone triage’ system, our system in the morning will remain as currently. This means that we may ask you to attend the ‘sit and wait’ clinic or offer you a telephone consultation.
If you wish to speak to one of the doctors, please contact the receptionist who will advise you of the availability of the doctor to whom you wish to speak and the most appropriate time to phone.
Minor Illness Clinic
Gill Long, our nurse practitioner, runs minor illness clinics every morning. There are some urgent appointments for patients who need to be seen on that day and the rest can be pre-booked. The nurse practitioner is able to prescribe medications for the following conditions:
Acne, allergies, coughs, diarrhoea & vomiting, earache, emergency contraception, eye symptoms, flu, hay fever, missed contraceptive pills, rashes, sexual health problems/discussions, sinusitis, skin complaints, sore throats, urinary tract infection (women only), vaginal discharge.
However, if she feels that you would be better dealt with by one of the GPs, she will ask a doctor to see you.
She is unable to deal with children under 6 months of age, abdominal pain, breathing difficulties, back, knee shoulder or neck pain, headaches, mental health problems, pregnant women and pelvic pain.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.