Medically Urgent Appointments

  • If you require an urgent or same day appointment please ring before 10am if possible.
  • If you ring after all the same day appointments have been booked and your issue is medically urgent you will be placed on the duty doctor's list for a phone call or text the same afternoon. You must be available to come down the same day for examination if required. If the duty doctor or duty paramedic feels your issue is not medically urgent your appointment may be re-booked for a later date
  • You will be asked brief details about your problem by reception in order to decide how quickly you should be contacted

You may be signposted to more appropriate services such as clinical pharmacists, local pharmacies or local services for your particular problem

Eye Emergencies

Please contact the Eye Emergency and Minor Eye Conditions service here

Back, Shoulder, Knee, Hip, Neck and other Joint Problems

Please contact our local physio triage service here

Mental Health Emergencies

There is a 24/7 mental health emergency helpline available here if you need help with a mental health problem

Home Visits

Please ring as early as possible if you require a home visit. Please note we cannot offer you this service if you are well enough to attend the surgery or are able to leave the house for other appointments. You will be contacted either by a GP, paramedic or our visiting service.

You can be visited at home by a Community (District) Nurse if you self refer or are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling or changing an appointment

Should you need to cancel an appointment please call the surgery.  Alternatively, you can cancel appointments using the link received on reminder text messages or via the NHS App.

If you need help when we are closed

Call 111 for when it is less urgent than 999

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

For deaf or hard-of-hearing people The 111 service is also available via typetalk on number 18001 111.

Minor Injuries

There is a Minor Injuries Unit based at the Witney Community Hospital. This is a "drop-in" facility for minor injuries such as burns, bites, cuts, knocks and sprains and is open daily between 10:00 - 22:00.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.


Travel vaccinations

If you're planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

We ask patients to book an appointment to see their "Usual GP" as this helps with continuity of care and can reduce the number of follow up appointments needed.



We offer ten minute GP telephone and face to face appointments which can be made by telephoning reception on 01993 700505. If you have more than one problem to discuss please inform reception so they can book a double appointment if needed.

You may be contacted by text if this is an issue that can be dealt with without a telephone call after your request has been triaged by a doctor or other clinician.