mosaic

Practice Management

Mrs Nikki Shayler (f)

AS the Practice Manager Nikki Shayler is responsible for the smooth running of the practice.  She can be contacted via the surgery main number (extension 4 where you can leave a voicemail message), or by email on nikki.shayler@nhs.net  

Please contact her if you are unhappy with the service you have received, or would like to make comments or suggestions for improvement. 

Administration

Mrs Lisa Butler (f)
Mrs Diane Andrews (f)

Our administrative team provides essential support to the Practice Manager and are heavily involved in the back room set-up which promotes smooth running of things like our care records, recall and referral systems. 

Reception

Mrs Tina Austen (f)
Mrs Suzannah Brannan (f)
Mrs Ali Bull (f)
Mrs Caroline Curtis (f)
Mrs Margaret Kahl (f)
Mrs Michelle Putt (f)
Mrs Sue S (f)
Mrs Jeanette Woodrow (f)

Our Medical Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, ensuring correspondence is actioned and filed appropriately, dealing with financial claims, patient registration processes, and other important tasks.  They are bound by the same strict rules of confidentiality as all members of the primary care team.

Secretaries

Mrs Emma Newton (f)

Our practice secretary can be contacted via cogges.secretary@nhs.net if you have any questions regarding referrals or forms. 

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